TERMS OF SERVICE
We take great pride in our work and are enthusiastic about assisting with a wide range of cleaning tasks to serve our customers. However, to ensure that we maintain our commitment to delivering top-notch quality, there are certain limitations to the services we can provide:
Service Discretion and Respect: We reserve the right to cancel any service, and we may exercise this right if there is any instance of racism, sexism, or disrespect directed towards our staff. In such cases, the service will be halted immediately and will not continue.
Staff Well-being: The well-being and safety of our staff are paramount. Our team members are not authorized to:
Ascend to heights that require a ladder exceeding three steps.
Move or lift heavy furniture that requires more than one person.
Address cleaning tasks involving biohazardous materials, such as animal or human waste.
Tackle areas that are infested with insects.
Handle areas with mold issues.
Perform any other tasks that could jeopardize their health or safety.
Pet Responsibility: It is important to note that we cannot assume responsibility for the health and safety of your pets. While we are attentive and exercise caution around them, you are ultimately responsible for your pets' well-being during our service.
Damage and Breakage: Our maids take reasonable care while cleaning, and we maintain insurance coverage to address damage or breakage caused by our maids. However, we are not responsible for damage due to "normal wear and tear," improper installation of items, or valuable items like artwork, collectibles, or family heirlooms worth over $200 if they were not disclosed during the booking process. If you observe any damage after our maids have completed their work, please inform us within 24 hours of the scheduled cleaning so that we can attempt to resolve the issue. Here are some examples of items covered:
Carpet & Rug Snags: Snags, which are loops caught by the vacuum's brush due to regular wear, moving furniture, or similar factors. We utilize industry-standard vacuums to minimize this risk.
Broken Blinds: Please be aware that cleaning blinds can weaken them over time, especially with exposure to sunlight and the natural aging process.
Improperly Hung Items: Items that are securely affixed to the wall should not fall during the cleaning process.
Valuable Items: Art, collectibles, or family heirlooms valued at over $200 should be disclosed in writing before the cleaning service.
Woodwork & Furniture: If you have wood items that require special care or if you plan to provide specific cleaning products, please let us know so that we can accommodate your preferences appropriately.
Utility Requirement: We require access to electricity and water to perform our cleaning services. If your utilities are not functioning, we can reschedule the cleaning for a time when they are operational.
Challenging Conditions: If your home presents challenging conditions, such as broken glass, excessive clutter, or resembling a hoarder's space, we can work to make it livable and habitable. However, the final result may not match the level of cleanliness achieved in a regular home. We will discuss this situation with you before starting the job, and we may take before-and-after photos for planning and improvement purposes. These photos may also be used on our social media but will not include any identifiable information.
Cancellation and Rescheduling: Our scheduling is carefully planned, and sudden cancellations or changes can cause significant disruption and financial loss for both our company and staff. To manage this, we have a 48-hour notice policy with a $100 fee for cancellations or rescheduling. In certain cases, if we can fill the slot with another appointment or if there is a valid reason, we might be able to waive this fee.
Staff Recruitment: By choosing Superb Maids, you agree not to hire any staff member introduced to you by us for any home-related services. We invest significant time, effort, and resources in finding, interviewing, background checking, and training our maids. When they join us, they commit not to work for any of our past or current customers. If you wish to hire a staff member directly, please discuss this with our owner. If we discover that you have recruited one of our staff members, please note that our referral/training fee is $5,000 per hired employee. We highly value our employees, and this fee is set accordingly.
Liability and Indemnification: You agree to protect, compensate, and hold harmless Superb Maids and its affiliated entities, agents, licensors, managers, and other connected companies, along with their staff, owners, contractors, agents, officers, and directors, from any and all claims, damages, responsibilities, losses, debts, and expenses (including legal fees) arising from:
Your use of cleaning services provided by Superb Maids.
Any claimed or actual property loss or damage (including to your home) resulting from Superb Maids' cleaning services.
Disclaimer of Warranty: To the fullest extent permitted by applicable law, Superb Maids does not guarantee, endorse, warrant, or assume responsibility for the cleaning services, including those performed by its representatives. Nor does it assume responsibility for any resulting losses or damages. The service, including our cleanings, is provided "as is" and "as available." Your use of the service is at your own risk. To the maximum extent permitted by applicable law, the service is provided without any warranties, whether express or implied, including but not limited to merchantability, fitness for a particular purpose, quality, or non-infringement. Without limiting the foregoing, Superb Maids, its subsidiaries, and licensors do not guarantee that the service is accurate, reliable, or correct; that the service will meet your requirements; or that the service will be available at any specific time or place, uninterrupted, or secure.