HOW ARE YOU DIFFERENT FROM THE OTHER COMPANIES?

Simply put: We genuinely care, and we put in the extra effort.

Our company is built on the foundation of valuing our staff's well-being and ensuring our clients are satisfied. We stick to these values no matter what, even when it's challenging or costly. Every decision we make, whether it's small or big, reflects our commitment to these principles.

This approach helps us build strong, long-lasting relationships with our employees and clients, making the overall experience better for everyone involved. What makes us different is our unwavering dedication to making people happy – our staff, our clients, and everyone else we work with.

How do your prices compare to those of other companies?

Our research indicates that we may not be the cheapest option available (although we're not the most expensive either), but we offer unparalleled value. We dedicate an average of 40 to 50% more time to each property, which allows us to deliver exceptional results for our clients. If you're looking for a seamless, professional, and enjoyable experience with a reliable team, Superb Maids is the right choice. This is especially relevant if you need top-notch cleaning for your parents' home, your vacation property, or if you require meticulous and high-quality cleaning services.

WHY DO I NEED PRE-ASSESSMENT?

Our initial approach involved estimating a property's condition based on its size, which worked well in many cases. However, as our reputation for delivering thorough and high-quality cleaning services grew, we began serving clients with unique and diverse requirements. These properties varied from those that hadn't been professionally cleaned in a long time to spaces with significant clutter, pet fur, or special surfaces that required special attention.

To ensure that we consistently deliver the exceptional results our clients deserve, we introduced the option of in-person pre-assessments. This approach allows us to accurately allocate the right resources and tailor the project budget to match your specific needs, rather than relying on average conditions.

It's important to note that the initial flat rate you receive might potentially change after the pre-assessment. For example, if you schedule a standard 3-bedroom, 2-bath home for cleaning, and the pre-assessment reveals a higher level of what we term "life activity" – such as multiple children or pets – we may need to assign additional maids for a longer duration compared to a typical home. Consequently, the cost could be higher to accommodate the increased resources needed for a thorough cleaning.

Conversely, your property might be larger, but the pre-assessment could show that most of it isn't frequently used and lacks significant dust, clutter, or complex cleaning requirements. In this scenario, we would require fewer maids and less time for cleaning. Therefore, after the pre-assessment, your estimate might be adjusted downward.

In both cases, our aim is to maintain transparent and proactive communication so that you're well-informed in advance. This allows you to engage in discussions about the cleaning scope and budget, empowering you to make informed decisions before the cleaning takes place.

DO YOU HAVE MILITARY, SENIOR, OR OTHER DISCOUNTS?

Occasionally, we do! However, our pricing is primarily based on the time our team needs to thoroughly clean your home. We aim to build strong and enduring relationships with our clients, and ensuring we have enough time for each cleaning session is crucial for delivering exceptional quality. Balancing fair compensation for our team with delivering top-notch service can be challenging, especially on a restricted budget.

We are committed to providing both quality work and fair pay. However, we understand that some situations can be exceptionally challenging. If you are facing significant hardships, compelling circumstances, and genuinely cannot afford our services, please reach out to us. We often extend our services for free to individuals experiencing loss, major life changes, or medical challenges. This is made possible by maintaining regular pricing for our other clients.

Our goal is to be compassionate and supportive in times of need while still maintaining our commitment to delivering exceptional service to all of our clients.

DO YOU OFFER SPECIAL RATES OR SERVICES FOR VACATION RENTAL OWNERS?

Yes, we do! We have substantial experience in providing cleaning services for vacation rentals listed on platforms like Airbnb and VRBO. To learn more about our vacation rental cleaning services and special rates, you can click here for additional details.

WILL I ALWAYS GET THE SAME CREW?

We will make every effort to assign the same cleaning crew to your appointments, but we cannot guarantee it.

Maintaining a consistent cleaning team for your scheduled appointments can be challenging due to the dynamic nature of our operations. We have a large team of over 40 members serving more than 3,300 clients in Denver, both new and recurring. Each team member possesses unique skills and attributes suited to various types of cleaning tasks and home environments. At the same time, our clients have busy lives with various commitments, health considerations, and travel plans that can affect their availability.

While we strive to provide you with a team that has previously met or exceeded your expectations, there may be instances when this is not feasible due to the scheduling complexities mentioned above. Our primary goal is your satisfaction, and we understand that a consistent team can enhance your experience. Achieving this consistency is more likely if you are flexible with your cleaning schedule, express the importance of having a familiar team, and treat our team members kindly.

Many clients have successfully established this arrangement by being accommodating, communicating their preferences, and treating our team members with respect. While we aim to provide you with your preferred team, there might be instances where another team could also meet or exceed your expectations. We stand by our work with a 100% satisfaction guarantee. If you find yourself less satisfied with a different team, we will address your concerns and, if necessary, issue a refund. Your satisfaction is our top priority.

CAN YOU TELL ME MORE ABOUT YOUR HEAVY-DUTY CLEANING?

Our heavy-duty cleaning service is designed to address homes that require a more extensive level of cleaning due to factors such as:

1. Lack of Cleaning Over Time: Homes that have not undergone a thorough cleaning for several months or even years.

2. Multiple Occupants and Pets: Homes with multiple occupants and pets can accumulate more dirt and debris, requiring a deeper cleaning.

3. Extensive Clutter: Homes with extensive clutter on various surfaces that need to be cleared before cleaning.

4. Spoiled Food: Residences with spoiled food that has led to odors and cleanliness issues.

5. Mold: Homes with mold issues that require specialized cleaning.

6. Fur and Grease: Walls and appliances covered in fur, grease, or other substances.

7. Disconnected Utilities: Homes with utilities like water or electricity disconnected, making it challenging to clean effectively.

8. Animal Waste: Residences with indoor animal waste that needs to be cleaned and sanitized.

9. Strong Odors: Homes with strong odors from animals or smoking.

If your home falls into this category, our team will assess the situation upon arrival and provide you with three options:

a) Standard Cleaning: We can dedicate the anticipated time (or slightly more) compared to a standard home cleaning, prioritizing specific areas that matter most to you.

b) Heavy-Duty Add-On: You can choose our "heavy-duty" add-on before the service, which comes at an additional cost. This option allows us to come more prepared with adjusted equipment, extra supplies, a larger staff, and a longer timeframe to address the extensive cleaning needs of your home.

c) Cancellation: If you decide that the extensive cleaning required is not feasible, you have the option to cancel the job without any charges.

These options provide flexibility based on your preferences and the condition of your home, ensuring that you receive the level of cleaning that best suits your needs.

WHY DO I HAVE TO PAY NEARLY THE FULL PRICE EVEN IF TWO BEDROOMS DO NOT NEED TO BE CLEANED?

Our pricing is based on the overall size of the house, determined by the number of bedrooms. While it may seem like a single-bedroom discount is not applied for bedrooms that don't require cleaning, there's a reason behind this approach. (Please note: we do offer a $10 discount for each bedroom that doesn't require cleaning).

Our pricing structure relies on flat rates that correspond to an estimated home size, which is most conveniently determined by the number of bedrooms. For example, a 3-bedroom home would typically require a team of two maids for about three hours to ensure a high level of cleaning quality.

Let's consider a scenario where you decide not to clean two out of three bedrooms and book it as a 1-bedroom home. In this case, we would assign one maid and allocate around 2-3 hours for the cleaning. However, upon arrival, the maid would find that there is more work to be done than originally expected. For instance, there are additional bathrooms, a larger kitchen, and more spacious living areas to clean, which typically require more effort than bedrooms.

To maintain our commitment to delivering meticulous cleaning and exceptional value, the maid would need to spend 5-6 hours on the cleaning, potentially leading to fatigue, reduced performance, and even lateness for the next appointment.

Our primary goal is to provide top-tier cleaning services that surpass the standards of other cleaning companies and even renowned hotels. If you ever feel that your experience falls short of your expectations, please know that we are dedicated to addressing the situation, ensuring your satisfaction, and potentially offering a refund as part of our 100% satisfaction guarantee.

Given these considerations, we strongly recommend selecting the accurate size of your home during booking and specifying any unique requests or discount considerations in the comments section. We carefully review each comment and are committed to providing fair and responsive service.

HOW MANY MAIDS DO YOU SEND?

We always aim to send an appropriate number of maids to efficiently complete the job within a reasonable timeframe. The number of maids we send depends on the size and complexity of the cleaning task.

For a standard 2-bedroom apartment, one or two maids may be sufficient to complete the job effectively. However, for larger and more extensive cleaning tasks, such as cleaning a 5,000 square foot mansion for a move-in, we may deploy a team of 4-6 experienced cleaning professionals to ensure that the job is done thoroughly and efficiently.

DO WE HAVE TO BE HOME FOR CLEANING?

No, you do not. You can simply leave a key for us and provide instructions on how to access your property. We'll take care of the cleaning and ensure that your property is secure when we're finished. Your convenience and peace of mind are important to us, so you can trust us to handle the cleaning professionally even when you're not there.

WHAT ABOUT THE SUPPLIES?

We take pride in using effective and environmentally-friendly cleaning supplies. Our team comes prepared with all the necessary cleaning products, including eco-friendly options like Method and Barkeeper's Friend. We also utilize steam cleaning and other eco-conscious methods to ensure a thorough and sustainable cleaning process.

However, in situations where eco-friendly products may not be sufficient to tackle tough stains or severe mold issues, we may offer the option of using stronger cleaning solutions. For example, if there are persistent stains or mold problems, we may recommend using a more powerful cleaning product as an alternative to our usual green solutions. It's important to note that even when we suggest non-green supplies, they are still safe and manufactured by reputable brands.

If you have specific cleaning solutions or tools that you prefer us to use in your home, please don't hesitate to let us know. We are here to accommodate your preferences and ensure that your cleaning experience meets your expectations. Your satisfaction is our priority.

SO... HOW DOES YOUR ORDERING WORK?

Ordering our cleaning services is a straightforward process. Here's how it works:

1. Start by completing the booking form available here.

2. Within an hour or less, one of our friendly team members will send you an email to confirm your appointment. They will also verify specific details, such as the size of your home and any special requests you may have.

3. On the scheduled day, our professional cleaning team will arrive at your home and work diligently to make it shine.

It's as simple as that! We aim to make the booking process convenient and efficient so that you can enjoy a clean and refreshed home without any hassle.

WHAT TIME SHOULD I CHOOSE FOR CLEANING?

You can choose a cleaning time that suits your schedule. After you select a time, we will contact you within a few hours during our business hours to confirm your appointment and discuss any special requests or details. Our goal is to ensure that the timing of your home cleaning appointment aligns perfectly with your needs and preferences.

HOW LONG DOES IT TAKE TO CLEAN MY HOME?

The duration of the cleaning service can vary based on several factors. Initially, the cleaning might take more time as we become familiar with your home and its layout. Subsequent visits are usually quicker.

The timeframe also depends on the condition of your home. Some homes are consistently well-maintained and require only touch-ups or additional services, while others may have more activity and require more extensive cleaning.

As a general guideline, a smaller home cleaning typically takes about one to three hours, while a larger home cleaning can take two to four hours. If your home has specific cleaning needs that require additional time, we will discuss the situation with you and provide options accordingly.